Uconnect map update failed

Partner:
Feiertag?
  • I am the owner of a Abarth 595 since october 2016. It
    has a Uconnect 7" infotainmentsytem with Tomtom. I have the Uconnect app on
    my iphone and I can also enter my personal Uconnect website with the same
    username/password combination as the app. On this site I saw there was a new
    map update for the Tomtom navigationsystem available. So I clicked and I was
    sent to the mopar map care page where I entered my username/password again and
    saw:


    Map availalble
    Latest version 996
    Release date: 2017-09-08
    Size: 7.2 GB


    With two buttons: Download licence and Download map. In the
    Information I read that you have to download both on a clean USB of 16 GB. So I
    download both on the computer first and then I copied them to the USB stick.


    I start the Uconnect in my car put the radio on as
    recommended and put the USB stick in the USB input.


    It recognized the update immediately and starts the update
    by saying that the old maps were deleted.


    In a flits I saw a red line with 99% and after that a line
    with 40% (sometimes 41 or even 42%) appeared. But unfortunately after about two
    minutes it said:


    " UPDATE FAILED"


    The result is that I do not have any maps now and after I
    repeat the procedure about a twenty times it still said Update failed without
    any further messages or errorcodes.


    I went to my dealer with and thought they could help me, but
    none suggestions and I had to make an appointment on the 3th of octobre. I also
    did a call to "Custome care" Ciao Fiat. They notate all the
    information I write in this topic and I got a incidentnumber. But now after
    three days no solutions.


    I am angry and desperate !!!!!


    Does anyone have a solution or a suggestion how I can solve this problem ?

  • I have Download and install the 996 Version .. there was no Problem
    Did you unzip the Download?

  • Problem solved and Update installed


    Suddenly I saw small i's in the instruction for the update on the mopar site.


    (i) The engine must be kept running and the radio must be kept on during the update. You can drive the car, but navigator functions will not available until the end of the update.The installation process will be interrupted and must be started again from the beginning if the radio is switched off. Do not remove the USB flash drive until the installation process has been completed. In case of navigation system errors and for more information on the installation process, you can see the Guide or contact Customer Service. If you want, you can have the maps updated at an authorised Workshop. In this case, the dealer may charge you for the cost related to the installation of the update on your navigation system.


    I could click on Guide and found:


    Message “A” (Update failed) will appear on the navigation system if the flash drive is disconnected during the installation process followed by message B after the window has been closed. Plug the device into the USB port again and start the installation from the beginning.
    If the error message persists:
    - save the map file and the licence on a new USB flash drive
    - or check that the file system of the flash drive is ExFAT.
    Remember that using device such as smartphones, hard disks or tablets is not advised.


    I bought a goed new USB stick (Kingston) and the update succeeded in one time.

  • Thank´s for your feedback!

    Mein Abarth 595: 595 Competizione MTA seit Juni 2017, Modena gelb, Estetico schwarz, Sabelt Stoff schwarz, Antenne in der Scheibe, Navi 7", Parksensoren, 17" Super Sport

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