I am the owner of a Abarth 595 since october 2016. It
has a Uconnect 7" infotainmentsytem with Tomtom. I have the Uconnect app on
my iphone and I can also enter my personal Uconnect website with the same
username/password combination as the app. On this site I saw there was a new
map update for the Tomtom navigationsystem available. So I clicked and I was
sent to the mopar map care page where I entered my username/password again and
saw:
Map availalble
Latest version 996
Release date: 2017-09-08
Size: 7.2 GB
With two buttons: Download licence and Download map. In the
Information I read that you have to download both on a clean USB of 16 GB. So I
download both on the computer first and then I copied them to the USB stick.
I start the Uconnect in my car put the radio on as
recommended and put the USB stick in the USB input.
It recognized the update immediately and starts the update
by saying that the old maps were deleted.
In a flits I saw a red line with 99% and after that a line
with 40% (sometimes 41 or even 42%) appeared. But unfortunately after about two
minutes it said:
" UPDATE FAILED"
The result is that I do not have any maps now and after I
repeat the procedure about a twenty times it still said Update failed without
any further messages or errorcodes.
I went to my dealer with and thought they could help me, but
none suggestions and I had to make an appointment on the 3th of octobre. I also
did a call to "Custome care" Ciao Fiat. They notate all the
information I write in this topic and I got a incidentnumber. But now after
three days no solutions.
I am angry and desperate !!!!!
Does anyone have a solution or a suggestion how I can solve this problem ?